Cancellation policy for all establishments/services booked with
Elena Travel Services

We accept the following credit cards:


Cancellations must be done in writing.

Credit cards IMPRINTS: merchant bank's letter is here

Cancellation policy is applicable to all establishments/services booked through Elena Travel Services & Car Hire CC.
Some establishments may have a stricter policies of which guests will be informed at the time of reservation.

Cancellation fees:

0 - 30 days prior to arrival: 100% of the total cost of services/establishments reserved
31 - 44 days prior to arrival: 75% of the total cost of services/establishments reserved
45 - 60 days prior to arrival: 50% of the total cost of services/establishments reserved
61 days prior to arrival and earlier: 25% deposit is forfeited. This deposit is non-refundable.

Please note that some establishments have different cancellation policy on which you will be informed in our quotation or on the page of a relevant establishment (if differs). Camp sites in Botswana national parks: strictly no refunds.

Compulsory: all clients must take out a comprehensive trip cancellation/travel insurance. This type of insurance must be purchased in the country of origin prior to arrival in Namibia.

All refunds (if granted) will incur a N$ 350 handling charge if cancelled for ANY reason whatsoever.
Bank fees for credit card payments/bank transfers are strictly non-refundable

Contact & information:

Reservations are only accepted in writing: by fax or via e-mail.
Final availability confirmation: in writing: by fax or via e-mail.

Terms & conditions

Payment options

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